RailEnquiry

In order to educate people who book e-tickets through agent outlets and to bring about an awareness and eliminate cases of ERS tampering, overcharging etc. the following do's & don’ts need to be followed :-

DO's for booking e-tickets through Agents

1.Check if it is an authorized agent outlet
·The details of authorized agent outlets are available on IRCTC website www.irctc.co.in
·Verify that the photo Id and the authorization certificate of the agent is prominently displayed at the agent outlet.
2.Fill up the booking/cancellation request slip for booking/cancellation of the e-ticket
·Insist on your mobile number being fed into the system correctly.
·An SMS with details of your booking including fare and service charge will be received on the given mobile number, from IRCTC immediately, as confirmation of booking.
·This SMS serves as a valid ticket which can even be shown to the TTE along with proof of identity during travel. Printout of ticket is not mandatory.
3.If printout is generated, ensure that name of the agent outlet booking the ticket along with address, contact number and name of Principal Agent are printed on the e-ticket.
4.Insist on a receipt for all bookings/cancellations.
5.One of the following proof of identity in original is a must while travelling (Voter Identity Card/Passport/PAN Card/Aadhaar Card (UID)/Driving License/Photo ID Card issued by the Central/State Govt./Student Identity Card with photograph issued by recognized school/college for their students/Nationalised Bank Pass Book with photograph/Credit Card with laminated photograph).
6.E-tickets can be cancelled through the same agent outlet without additional service charge for cancellation.


DON'Ts for booking e-tickets through Agents

1.Do not pay more than the approved service charges which are applicable per e-ticket irrespective of number of passengers on the ticket.
2.For travel by AC class IRCTC service charge is Rs.20/- and Agent service charge is Rs.20/- i.e. Rs.40/- per ticket and for sleeper class and general second class the charges are Rs.10/- each for IRCTC and Agent service charge i.e. Rs.20/- per ticket. In both the above cases, Gateway charges as applicable will be added.
3.There are no additional charges for printing of tickets or cancellation of tickets.
4.If the agent demands more than the prescribed service charges, complaint may be lodged at agentcomplaint@irctc.co.in (011-23745962) or care@irctc.co.in (011-39340000)
5.Do not buy e-tickets from agents which are issued between 8.00 am & 12 noon. The website www.irctc.co.in is open exclusively for individual users from 8.00 am to 12 noon.
6.If anyone is found travelling with Advanced Reservation Period/Tatkal tickets booked by unauthorized persons/touts between the above period, the ticket is liable to be cancelled and penal action may be initiated under the Railways Act.