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Western Railway opens separate booking counters for women sr citizens physically challenged by chotelal on 03 November, 2012 - 06:00 PM
avatar chotelal Western Railway opens separate booking counters for women sr citizens physically challenged on 03 November, 2012 - 06:00 PM

MUMBAI: Western Railway has decided to set aside certain ticket-booking windows, exclusively for women, senior citizens and physically challenged commuters. As a pilot project, such a window has been opened at three stations.

"Those commuters have for long been demanding for such a facility. We have decided to experiment by opening such reserved counters at three stations, Borivli, Andheri (E) and Churchgate. If the move succeeds, similar arrangement can be extended to other stations," Sharat Chandrayan, chief public relations officer, WR.

Commuters as well as railway activists are happy with the decision. Activist Samir Zaveri, who is also physically challenged, said, "This will provide a huge relief to disabled commuters. Central Railway should also follow suit." Rajendra Shah, a senior citizen, said, "Most elderly people do not know how to operate ATVMs or CVMs. The separate counter will make life a little more comfortable for them."