| Tweeting helped passengers to get onboard train after missing it by RailEnquiry Admin on 19 October, 2016 - 10:53 PM | ||
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 RailEnquiry Admin | Tweeting helped passengers to get onboard train after missing it on 19 October, 2016 - 10:53 PM | |
When Railway authorities misinformed passengers about train’s actual arrival platform, it is the twitter that came to rescue passengers. Tuesday at Lucknow 19709 Kaviguru Express was scheduled to arrive 13:55 hrs in the noon on platform no. 1 but it arrived on platform no. 3. This happened due to some operational issue but railway authorities did not informed passengers about the instant change of platforms. More than 150 passengers were kept waiting for the train on platform number 1 while from platform number 3 Kaviguru departed and left 150 passengers stranded. Such irresponsibility of railway authorities let irate passengers lodge complaints on the twitter. Some passengers also reached station manager’s room to file complaints. This led DRM Alok Kumar Lahoti to stop Kaviguru at Barabanki and arrange a special train instantaneously to take 150 passengers to Barabanki so that they can board Kaviguru. However still some old age passengers did missed their train as for them this was too much to handle. | ||
