RailEnquiry

Keeping in mind the high mobile phone penetration in India, the railways on Friday launched an SMS-based ticketing system aimed at improving customer convenience. Railway minister Mallikarjun Kharge said it will also deal with the touts who fleece the passengers. “This service will be particularly useful for labourers and workers staying away from their homes, who have to book tickets to travel to their native place,” said Kharge, adding: “While internet access in India is only about 10%, more than 80% people in the country use mobile phones.”