RailEnquiry

The Western Railways is going to install biometric system for booking tickets in important stations as this would check the growing instances of touts' interference.
As per Sharatchandra Yaan, Chief Public relations Officer of Western Railways, "the system is being implemented on a pilot basis in Mumbai."
In the course of the pilot study, the technical snags in the biometric system will be corrected and then the system will be implemented in other important stations.
"We don't want touts take advantage of the new system and so have introduced it on a pilot basis. We want to make the biometric system foolproof," said Yaan.
Once the biometric system is installed, touts can be checked if they are from booking multiple train tickets or multiple tickets in one train. The biometric system will have a thumb impression while booking a ticket and once the identity of a person is registered in the system, he cannot book a ticket from the PRS (passenger reservation system) for more than twice a day.