RailEnquiry

With a view to eliminate any fraud such as tampering of Electronic Reservation Slips (ERS), overcharging etc., by Authorised Agents issuing e-tickets for train journeys, South Central Railway is taking up public awareness campaign o­n e-ticketing. In this connection, passengers are requested to be conversant with following procedures regarding booking of e-tickets through Authorised Agents in order to avoid any problem.The passengers need to check if it is an Authorized Agent Outlet before booking their ticket. The details of Authorized Agent Outlets are available o­n the Indian Railway Catering and Tourism Corporation (IRCTC) Website: www.irctc.co.in. Further they should verify that the photo-ID and the authorization certificate of the Agent are prominently displayed at the agent outlet.Passengers should invariably fill up the booking/cancellation request slip for the booking/cancellation of the e-tickets. They shoud insist that theirmobile numbers are fed into the system correctly by the Agent. Passengers will receive a SMS containingdetails of theirbooking including fare and service charges from the IRCTC immediately as confirmation of the booking. This SMS serves as a valid ticket. Passengers may show it to Traveling Ticket Examiner along with their proof of identity during travel. Passengers need not carry a printout of the e-ticket. This measure will help save paper towards creating greener environment.

After taking the printout of the ticket, the passengers should ensure that the name of the Principal Agent,name of the Agent Outlet booking the ticket along with address and contact number are printed o­n the e-tickets. Passenger should obtain a receipt for all booking / cancellations,

Passengers must carry any o­ne of the prescribed proof of identities, in original, during their journey. (Voter Identity Card / Passport / PAN Card / Aadhaar Card (UID) / Driving License / Photo Identity Card issued by the Central / State Govt. / Student Identity Card with photograph issued by recognized School/College for their Students / Nationalized Bank Pass Book with photograph / Credit Card with laminated photograph. )

Passengers need not pay more than the approved Service Charges.Service Charges per e-ticket irrespective of number of passengers o­n the ticket:- IRCTC Service charge of Rs. 20/- and Agent Service Charge of Rs. 20/- are payable for AC First Class, AC II Tier, AC III Tier Classes and Rs. 10/- towards IRCTC service charge and Rs. 10/- towards Agent Service Charge for booking in Sleeper Class and General Second Class, apart from payment gateway charges as applicable.

There are no additional charges for printing of tickets or stationery or cancellation of e-[1]tickets.If the agent demands more than the prescribed Service Charges, Passengers are advised to lodge a complaint at agentcomplaint@irctc.co.in or care@irctc.co.in or o­n Phone Nos. 011-23745962, 011-39340000.

Passenger should not buy e-tickets from agents during 8 AM to 12 Noon. The Website- www.irctc.co.in is open exclusively for the individual users from 8 am to 12 Noon. If any passenger is found traveling with Advance Reservation Period (ARP) Ticket / TATKAL Tickets booked by unauthorized persons / touts during the above period, his ticket is liable to be cancelled and penal action will be initiated under the Railways Act. E-tickets can be cancelled through the same Agent Outlet without any additional Service Charge for cancellation