RailEnquiry

Following initiatives has been taken by railways to enhance cleanliness at railway stations –

• Third party survey to access cleanliness efforts involving feedback of more than 1.3lac passengers.
• Additional toilets at Railway Stations, including Pay & Use toilets.
• Use of CCTVs extended for monitoring of cleanliness activities at major stations.
• Pace of fitment of bio-toilets in coaches has been increased.
• SMS-based, Web-based and App based complaint redressal system has been deployed by railways.
• Penalties for activities affecting cleanliness at railway premises.
• Various theme-based drives have been undertaken from time to time with focus on cleanliness.
• On-board cleaning facility has been extended to more than 800 long distance trains and is monitored through App based feedback from passengers.
• Weekly intensive cleanliness drives have been undertaken at various Railway stations.