RailEnquiry

ALLAHABAD: The Railway Board has given instructions to zonal railways for mentioning the names of Train Ticket Examiners (TTE) in the reservation charts so that passengers may identify them and get their problems solved.In this connection, executive director, passenger marketing in the Railway Board A Madhukumar Reddy has written letters to all the chief commercial managers of the zonal railways so that the order can be implemented soon.It is worth mentioning that duties of ticket checking staff manning reserved coaches include guiding the passengers of the trains, and rendering assistance by co-coordinating with the railway staff of other department in case of need.The presence of on-board ticketing checking staff in the assigned coaches wearing proper uniform and identity badge is essential for ensuring proper guidance and assistance to the passengers.The letter mentions that several instances have come to notice in which the passengers could not be able to locate the ticket checking staff for seeking guidance.In order to enable the passengers to locate easily the ticket checking staff manning the trains for seeking assistance in case of need, it has been decided that the names of TTE/COR/Dy TS/TS responsible for manning the coaches shall be printed on the respective reservation charts of coaches through the PRS from the train originating station.

The names of the TTEs/ conductors manning the coaches on end-to-end basis shall be printed on the reservation chart through the PRS. For all other trains, names of ticket checking staff deployed on the first leg will be printed on the chart at the train originating station.

In case of a last minute change, the TTE/ conductor should make necessary correction in the chart by writing his name and designation on the chart.

Zonal railways have been asked to issue suitable instructions for ensuring the above system.

Instructions should also be issued that the names of the outstation TTEs/conductors manning the coaches many be obtained by the train originating station and incorporated in the reservation charts through the PRS.

The letter further mentions that printing of reservation charts at any location should not be however delayed on this count.