RailEnquiry

Railway passengers are likely to get better facilities as the Pune railway station will be undergoing a makeover soon.
On Monday, Chalavadi Narayanswami, chairman of Passenger Amenities Committee, Railway Board visited the Pune railway station and inspected the basic amenities that are provided to the passengers.

Narayanswami asked to increase the number of food counters at the station. “There have been many complaints regarding the excess charge and poor food quality that is supplied in the pantry car. We will be conducting sample checks and ensure that rate cards are made available.”

Cleanliness at the railway station will also be maintained. Besides, water filter for clean drinking water and additional benches on the platforms is also being contemplated.

“The main objective is to make the railway station more passenger friendly. We have decided to increase the benches from the present 895 to 2,000 from platform number two to six. Besides we are planning to open a separate ticket window for female customers.”

Passengers can also call on the toll free number and register their complaints or give suggestions for better service.

Register your complaint
l 24x7 toll free helpline:
1800-111-321
Website: www.irctc.com
Central control office: 011-23345300
North zone: 011-23221147
East zone: 033-266601743
South central zone: 040-27716145
West zone: 022-22618067
South zone: 044-25353341

Improved areas
Food quality in pantries
Food outlets on platform
Separate ticket counter for women
Maintenance of cleanliness, hygiene
Additional benches on platforms
Drinking water filter