RailEnquiry

To make cleaning in trains and stations better, Railway will ask its passengers to rate cleanliness standards maintained on trains and stations. Lower rating scores will directly impact payment of contractors.

Railway will also mention in contracts that 30% of monthly penalties on a contractor will depend on average scores given by passengers on cleanliness levels. feedback of passengers will recorded on GPS based system leaving no room for error.

For passengers, cleanliness had always been a major form of grievance forming highest number of complaints. Railway will make sure that feedback will directly affect service provider to ensure better service.

New rules will also ensure the attendance of janitors to be consistent. To make sure consistent attendance janitor attendance record will be submitted to the railway supervisor every month.