RailEnquiry

To tackle the problem of unauthorized ticketing agencies & to check systemic loopholes in sale & purchase of tickets, Northern Railway has formulated an action plan during the ensuing festive rush period. The following are some of the pro-active measures being taken by the organization:-
ØRaid on the premises of authorized and unauthorized travel agents with the help of local police/CBI in order to check/seize blocking of reservation under fictitious names and subsequent sale of transferred tickets.

ØTravel agencies, which are being run by close relatives of railway employees, to be discreetly identified, close monitoring on the aspect of connivance of other railway employees with Reservation Clerks on jumping the queue and seeking tickets from behind the counter.

ØCurbing the blocking of accommodation in unreserved coaches by towel spreaders/anti-social elements. Regulating the system of queuing opposite unreserved coaches on selected Mail/Express trains through the present of Commercial staff in addition to RPF/GRP.

ØDetection of fake/forged tickets/Blank Paper Tickets/Extra Fare Tickets resale/reuse unused/unsold tickets, etc.

ØMisuse of various quotas especially emergency quota, roadside quota, Tatkal quota and quota nowadays being kept for amenities staff in important trains.

ØEnsuring entries regarding additional coaches in the Passenger Reservation System in time so that the waiting list is automatically updated. Wide publicity through Station Notice Boards, Public Address System, enquiry and PRS offices, etc. for information of the travelling public.

ØStatement of ‘name change’ to be drawn out in Chief Commercial Manager/ Passenger Reservation System’s office on a daily basis to study and stop any misuse thereof.

ØAnalysis and Observation of hourly transaction statements of the Reservation Clerks for the morning shift. A special note recorded of unusually high transaction by any particular Reservation Clerk. Ministerial staff shall be deputed at all PRS locations for supervision of the queue. Close observation of the activities of touts through CCTV monitoring Rooms and RPF deployed for clearance of the area from these elements.

ØAll the coaches/special trains including coach attachments shall be adequately manned by TTEs so that in case any irregularity is detected, responsibility could be fixed. Instruction to different bases shall be issued in advance by Chief Commercial Manager’s office.