RailEnquiry

According to information received in response to an RTI query, it was reported that about 11.61 crore train tickets involving fare of Rs 9,498.45 crore were booked through IRCTC website in 2011-2012. During 2010-11, 9.69 crore tickets involving amount of about Rs 8,007.16 crore, were booked through the portal.

The IRCTC, a Government of India enterprise, also said that it was getting about 5,000 each telephone calls and emails were being received everyday on various queries or issues from the website users. "About 5,000 e-mails and 5,000 telephonic calls pertaining to various queries or issues from e-ticket website users are received everyday," the reply said.

However, in August 2012, Indian Minister of State for Railways, Bharatsinh Solanki, in a written reply in Rajya Sabha, had said that from April 2011 to March 2012, 96.12 lakh railway tickets purchased through Indian Railway Catering and Tourism Corporation (IRCTC) website payment remained unbooked despite making of payments due to network failure and entry of wrong password by passengers.

"During the period 11.62 crore tickets were booked successfully through the IRCTC website. In May 2012 and June 2012, in 13.19 lakh and 11.41 lakh cases respectively payment were settled but tickets were not booked. The reasons for such incomplete transaction included non availability of lower berths, entry of wrong password, network failure etc,” the minister said in the reply.