Indian Railways News => | Topic started by RailEnquiry Admin on Jun 12, 2018 - 10:33:53 AM |
Title - ‘RAIL MADAD’ App launchedPosted by : RailEnquiry Admin on Jun 12, 2018 - 10:33:53 AM |
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Indian Railways has for the first time completely digitized the Complaint management system. Piyush Goyal, Minister of Railways & Coal today launched a new App “Rail Madad” – An App to streamline passenger grievance redressal. RPGRAMS(Railway Passenger Grievance Redressal and Management System), comprises many novel features including ‘Rail Madad’ – a mobile register complaints by passengers through mobile phone/web. It also pprovides real time feedback to passengers on the status of redressal of their complaints. It also identifies weak/deficient areas and laggard trains/stations for undertaking focussed corrective actions. Salient features of Rail Madad application are-
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