RailEnquiry

Railways have asked the passengers not to buy e-tickets issued between 8 a.m. and 12 noon from agents.If anyone is found travelling with e-tickets issued by agents between 8 a.m. and 12 noon, penal action will be initiated under the Railways Act and the tickets will be cancelled. The website,www.irctc.co.in, is open exclusively for individual users from 8 a.m. to 12 noon, according to Railways.The passengers should verify whether the agent outlets are authorised before booking e-tickets. The details of authorised agent outlets are available on the IRCTC website. The passengers have been asked to fill up the booking/cancellation request and insist that the mobile number is fed into the system correctly. An SMS will reach the mobile number from IRCTC immediately as confirmation of booking. This SMS serves as a valid ticket which can be shown to the TTE along with the proof of identity (in original) during travel. A printout is not necessary. If a printout is taken, it should be ensured that the name, address and contact number of the principal agent is printed on it. The passengers have been asked to insist on a receipt for bookings/cancellations.e-tickets can be cancelled through the same agent outlet without any additional service charge. If the agent demands more than the prescribed service charges, complaint can be lodged atagentcomplaint@irctc.co.in(011-23475962) orcare@irctc.co.in(011-39340000).