Title - CUSTOMER CARE BY KONKAN RAILWAY

It has always been the tradition of Konkan Railway to give utmost priority to “Customer Care”.  Recently, Konkan Railway had received certain complaints from the General Public & Passengers in particular about the careless / arrogant attitude & working of Ticket Checking Staff on Konkan Railway Trains.In order to ensure that Konkan Railway Staff is performing their duties in a most Sincere & Efficient Manner, various Preventive Checks & Surprise Inspections are being carried out regularly.  During one of such Surprise Checks conducted by Vigilance Department of Konkan Railway against Ticketless Travellers travelling by 12133 Up CSTM – Mangalore Express on 21st / 22nd April 2012, it was observed that On-duty Ticket Checking Staff viz. S/Shri Prakash Bansode, Pravin Daware, Shailesh Sawant & Raghavendra Devadiga were found sleeping in the train.Konkan Railway Administration has already initiated stringent and deterrent Disciplinary Action against these Delinquent Employees for their negligent and careless attitude, which has not only caused pecuniary losses but has also tarnished the image of the Organization.During this Check, 133 cases of Unauthorized Ticketless Travel were detected by Vigilance Department, yielding an amount of Rs.60,000/-. Konkan Railway once again assures its most esteemed passengers “Best of its Services with a Smiling Face”.