Title - Central Railway implements new e-ticket refund system

Central Railway has implemented a new, Advance Coaching Refund System (ACRS) recently to reduce the time taken for e-Tickets refunds.

According to this system, all the e-ticket data is uploaded directly from IRCTC server to ACRS directly and dealt by the refund section in Chief Commercial Manager's Office, Chhatrapati Shivaji Terminus Mumbai.

The cases, in which the refund amount is sanctioned, it is transferred to IRCTC through pay order for payment to the party and pay orders are made manually. This has reduced the transaction time from 30 days to 15 days. All e-tickets refund cases will be disposed off within a period of 15 days.

Out of total refund cases, 60 percent are of e-tickets at present, which constitutes about 2500 cases per month. CR is one of the few railways where Advance Coaching Refund System is implemented, a release from Nagpur division of Central Railway said.